Player Support Center

Have a question, encountered a bug, or want to suggest a new ability for the scrap workshop? We are here to help! Our team is dedicated to providing fast and reliable support for all JunkJam players.

Frequently Asked Support Questions

1. How do I restore my game progress if I switch devices?

JunkJam stores all progression, workshop upgrades, and unlocked perks within your device's isolated app storage. When switching iOS devices, simply restore your new device from an Apple iCloud or Mac Finder backup containing JunkJam.

2. The game has no sound or vibration. What should I check?

Tap the Settings gear icon on the main lobby screen. Ensure that MUSIC, SOUND FX, and VIBRATION switches are toggled to ON. Also verify that your iPhone is not set to Silent Mode via the Action button or physical mute switch.

3. How do I clear an unwanted item from my cargo tray?

If your cargo tray is full of unmatched scrap and you risk jamming your laser cannon, simply tap any filled tray slot directly. This triggers an Emergency Recycle, sacrificing 1 Lifeline Heart to instantly clear the item and keep your run alive.

4. How do I report a bug or technical crash?

To help us investigate and patch bugs quickly, please include the following details when emailing us:

• Your device model (e.g., iPhone 15 Pro, iPad Air M2).
• Your iOS version (e.g., iOS 17.5).
• A brief description of what happened and steps to reproduce the issue.
• Screenshots or screen recordings if available.

Developer Contact & Business Inquiries

For press kits, streaming permissions, or business inquiries:

• Company: Ultra Blue Digital Ltd.
• Support Email: support@ultrabluedigital.com
• Official Website: https://ultrabluedigital.com/junkjam